Frequently Asked Questions
- How do I access my ReferLive™ Member Portal?
-
Go to www.referlive.com and enter your email address and password. If you do not
remember your password, click on the Forgot Password link and ReferLive will
automatically send you an email with instructions on how to reset your password.
You can also change your password in ReferLive once you have logged in by
clicking the Your Profile link at the top. [return to top]
- How will I receive my Reward Card?
-
Reward Cards are sent via the United States Postal Service (USPS) within 4-6
weeks after all qualification criteria have been confirmed by your financial institution
as completed. [return to top]
- How do I receive more Reward Cards?
-
Access your ReferLive Member Portal and refer more friends and family. Simply
share your referral link via email or social media. [return to top]
- How long can I use my card?
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You can use your card until the balance is zero or the card has expired. No funds
are available after the "Good Thru" date located on the front and back of the Reward
Card. [return to top]
- What should I do if I have not received my Reward Card?
-
If all qualification criteria have been met, the Reward Card will be sent to the
address provided on the registration form. No Reward Cards will be sent for
processing without the completion of each specific qualification outlined by your
financial institution. After the new account is opened and the qualifications are
completed, it takes approximately 4-6 weeks for the Reward Cards to arrive in the
mail. If an excessive amount of time has passed after the 4-6 week period and you
still have not received your Reward Card, please contact the Customer Service
team by email at info@referlive.com or by phone at 615.864.7520. Customer
Service hours: Monday - Friday 8:00AM - 4:00PM, CST. [return to top]
- How do I use my Reward Card?
-
When there is no keypad, just present your Reward Card and sign the receipt. If
there is a keypad, simply select CREDIT and sign the receipt. Your purchase total
will be deducted from the card balance.
- Can I use my Reward Card at a restaurant?
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Yes, but please keep in mind that you are required to have an available balance on
your Reward Card of up to 20% above the purchase amount to cover tips or other
expenses. [return to top]
- Can I use my Reward Card at a fuel pump?
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Yes, fuel purchases are allowed with your Reward Card but they must be processed
inside by the cashier. "Pay at the pump" purchases are not available with your
Reward Card. [return to top]
- Can I use my Reward Card at an ATM or for a cash advance?
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No, the Reward Card can only be used for Point-of-Sale purchases. [return to top]
- Is my Reward Card reloadable?
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Reward Cards are not reloadable. The funds are preloaded on your card and
additional funds cannot be added. [return to top]
- When does my Reward Card expire?
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Your Reward Card is valid thru the "Good Thru" date embossed on the front and back of your
Reward Card. [return to top]
- Can you deposit the Reward Card money into my checking or savings account?
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No, the Reward Card incentive money is solely received in the form of a physical
Reward Card that will arrive in the mail. [return to top]
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