Frequently Asked Questions
How do I access my ReferLiveTM Member Portal?
Go to www.referlive.com and enter your email address and password. If you do not remember
your password, click on the Forgot Password link and ReferLiveTM will
automatically send you an email with instructions on how to reset your password.
You can also change your password in ReferLiveTM once you have logged
on by clicking the Your Profile link at the top.
Can I refer friends and family on Facebook and Twitter?
Yes, you can share your referral link online via Facebook and Twitter. Go to www.referlive.com and
access your Member Portal. Click on the Share on Facebook or Share on Twitter buttons
to post to your Facebook or Twitter account.
The person I referred never received the ReferLive™ email to complete their portion of
the online registration. What should I do?
Contact the Customer Service team by email at info@referlive.com or by phone at 615.864.7520.
Customer Service hours: Monday – Friday 8:00am – 5:00pm, CST. Be sure to add info@referlive.com
to your safe senders list to prevent emails from being directed to your junk or spam
folders.
How will I receive my Reward?
Once all qualifications have been completed, earned rewards will be deposited to
your most active STCU account within 45 days.
How can I earn more rewards?
Access your www.referlive.com Member Portal and refer more friends and family members via
the Refer More Friends application, or simply share your referral link online via
Facebook or Twitter.