Capital City Bank - ReferLive

Frequently Asked Questions

How do I access my ReferLive™ Member Portal?: Go to www.referlive.com and enter your email address and password. If you do not remember your password, click on the Forgot Password link and ReferLive™ will automatically send you an email with instructions on how to reset your password. You can also change your password in ReferLive™ once you have logged on by clicking the Your Profile link at the top. [return to top]
How will I receive my Reward Card?: Reward Cards are sent via the United States Postal Service (USPS) within 4-6 weeks after all qualification criteria have been confirmed by your financial institution as completed. [return to top]
How long can I use my card?: You can use your card until the balance is zero or the card has expired. No funds are available after the "Good Thru Date" located on the front of the Reward Card. [return to top]
What should I do if I have not received my Reward Card?: If all qualification criteria have been met, the Reward Card will be sent to the address provided on the registration form. No Reward Cards will be sent for processing without the completion of each specific qualification outlined by your financial institution. After the new account is opened and the qualifications are completed, it takes approximately 4-6 weeks for the Reward Cards to arrive in the mail. If an excessive amount of time has passed after the 4-6 week period and you still have not received your Reward Card, please contact the Customer Service team by email at info@referlive.com or by phone at 615.864.7520. Customer Service hours: Monday – Friday 8:00am - 5:00pm, CST. [return to top]
What should I do before using my Reward Card?: Activate the Reward Card online at https://onlineaccess.svmpayments.com or via phone at 800.798.4104. Please note that when activating online, it may take up to 24 business hours for the balance to be available for use. Sign the back of the Reward Card and review the enclosed Cardholder Agreement before use. [return to top]
How do I use my Reward Card?: When there is no keypad, just present your Reward Card and sign the receipt. If there is a keypad, simply select CREDIT and sign the receipt. Your purchase total will be deducted from the card balance.
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Am I able to view my transaction history and Reward Card balance?: Yes, you may check your available balance and view your transaction history online at https://onlineaccess.svmpayments.com. You may also do this via phone at 800.798.4104. [return to top]
Can I use my Reward Card at a restaurant?: Yes, but please keep in mind that you are required to have an available balance on your Reward Card of up to 20% above the purchase amount to cover tips or other expenses. [return to top]
Can I use my Reward Card at a fuel pump?: Yes, fuel purchases are allowed with your Reward Card, but must be processed inside by the cashier. “Pay at the pump” purchases are not available with your Reward Card. [return to top]
Can I use my Reward Card at an ATM or for a cash advance?: No, the Reward Card can only be used for Point of Sale purchases. [return to top]
Is my Reward Card reloadable?: Reward Cards are not reloadable. The funds are preloaded on your card and additional funds cannot be added. [return to top]
When does my Reward Card expire?: Your Reward Card is valid thru the “Good Thru Date” embossed on the front of your Reward Card. [return to top]
Can you deposit the Reward Card money into my checking or savings account?: No, the Reward Card incentive money is solely received in the form of a physical Reward Card that will arrive in the mail. [return to top]
How do I receive more Reward Cards?: Access your ReferLive Member Portal and refer more friends and family. Simply share your referral link via email or social media. [return to top]